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  1. Ben - FTX Games

    Update 1.38.7 crashes on older iPhone

    @Tampico Sunrise - Shark Yes, the issue is known, the dev team has been able to reproduce this issue and are working to resolve it.
  2. Ben - FTX Games

    Tilting Point acquires Plamee Studios and FTX Games assets

    Hello @AxScorpio. Yes, you're right about the acquisition. You can read all about it HERE. But as always @April - FTX Games and @Ben - FTX Games, are still around to monitor the forums and receive feedback about the game(s) you play. Have a great day. :)
  3. Ben - FTX Games

    Gas cans disappearing

    @Imagin916 Thank you for reaching out. Could you please contact our support team by sending them a request from in-game? This can be done from within the game by clicking the Gear in the top right corner, then clicking "Get Help" and finally "Contact Us".
  4. Ben - FTX Games

    Balance

    Hello @slide_x Thank you for your feedback and I will pass it on to our development team. Hard is meant to be a real challenge, this is also a reason that the team allows for multiple completions of all 3 dificulties as well as the ability to change the difficulty for each quest. I'd suggest...
  5. Ben - FTX Games

    auto-clicker program

    Hello @Hicke1967 it is not surprising that other games have banned you for the use of an auto-clicker. These programs lead to player frustration and break the fundamentals of gameplay. Please note by posting your actions here we have no choice but to look into and possibly flag your account. We...
  6. Ben - FTX Games

    Free credits lost

    The notification system attempts to grant you coins when you aren't playing. However, by your own account, you were playing on one device and then attempted to collect on device number 2. The system flags this as inappropriate behavior and does not award the coins. As mentioned we don't suggest...
  7. Ben - FTX Games

    Free credits lost

    Hello @Imagin916, we do not suggest playing on multiple devices - this is one of many issues that can result from this type of play.
  8. Ben - FTX Games

    Money Pit

    Once your heroes hit max level there is no need for experience to continue to drop - so instead of experience, the equivalent coin amount is given. As for your feedback on the Time Quest thanks, and I will make sure our developers are looped into your feelings.
  9. Ben - FTX Games

    Narcos club subscription

    Hello @Lboogie1971 , we have been closing all threads related to this issue in an attempt to cut down on duplicate threads. Please see THIS thread to see how you may gain access to subscriptions.
  10. Ben - FTX Games

    Unused Chests

    Hello @slide_x at the end of the Hero Season all unopened chest are automatically opened and allocated to the current Hero Season. In short, no, you cannot carry over your unopened chests to the next season.
  11. Ben - FTX Games

    Winning without a prize.

    @ShakeyDclown Thank you for posting about this serious issue. The Dice Game has been removed for now to be fixed. For those players that have abused this issue, your games have been rolled back - if a purchase was made prior to this issue please take a moment to contact our support team by...
  12. Ben - FTX Games

    Daily hunt

    Could you please be so kind as to send me a ticket from inside the game? I will need your identification numbers to be able to look up your account. This can be done from within the game by clicking the Gear in the top right corner, then clicking "Get Help" and finally "Contact Us".
  13. Ben - FTX Games

    Waiting for cards.

    Hello @ShakeyDclown, Thank you for your feedback on the events that you do like as well as the low rate of card pack drops, I have passed it on to our development team. If you have any questions or want to reach out in the future, please do not hesitate to do so - our support team can be...
  14. Ben - FTX Games

    VIP problem

    Hello @Father alexandr . We are aware of a number of problems with VIP/subscriptions as we shared in our forum post HERE. Please contact our support team by choosing "Report an issue" in the Settings menu. They will be happy to assist you. I will be closing this thread for further replies, as...
  15. Ben - FTX Games

    VIP Memembership

    To those with subscriptions, please choose "Report an issue" in the Settings menu directly after any bugs you notice. This will send our support team your logs and allow them to fix the issue(s).
  16. Ben - FTX Games

    Payout

    Hello Ricard, this is something our support team will be able to look up and easily find for you. Could you please be so kind as to send a ticket from inside the game? They will need your identification numbers to be able to look up your account. This can be done from within the game by clicking...
  17. Ben - FTX Games

    Upgrade

    @Narcobuster Your posts have been removed due to spreading false information. The subscription options that went live weren't ready for deployment. Obviously, due to not being ready, the subs were switched off and the build was reverted. No backdoors or loopholes of any kind. Feel free to...
  18. Ben - FTX Games

    All supply runs are 20 hours

    Emails go out Monday, Wednesday, and Friday, Socials on the off-days. I looked up your email on our email site and it looks to me that you are receiving the emails, but not clicking on the links. To gain the coins you must tap the picture (which is a link to the game) and allow the game to open...
  19. Ben - FTX Games

    Negativity and BULLYING in au global

    I just want to point out here, that members of our support team do read all the reports. If the reports contain language that is against our policy action is taken. However, when the reports don't have anything of consequence the report is just filed away for later referral if needed. Just...
  20. Ben - FTX Games

    Level bar

    The level system is working as intended. At the end of today, we will be removing the Level Up X times from the Daily Hunt. We've made some changes to the game to give out more free coins, better rewards in Heroes, and more coins when you do level up. Too many players were leveling up faster...
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