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  1. April - FTX Games

    Need help getting coins pleasE

    Hello @Topher0902, my apologies. Thank you for notifying us of this problem, we are currently looking for a solution. In the meantime, you are always welcome to contact us by choosing "Get Help" and then "Contact Us" in-game.
  2. April - FTX Games

    Tournament not paying out.

    Hello @Cons07134, I'm very sorry about that. The Tournaments issue is an unfortunate but known one and we are working hard to update the game with a solution as soon as possible. Please send our support team a ticket by choosing "Get Help" and then "Contact Us" in the Settings menu. We'd be...
  3. April - FTX Games

    support service

    I will resend the last email that our support team sent your way. If you do not see it in your Inbox, please check Spam, as it may have ended up there. What you see in that screenshot there is a response from our offerwall partner, Ironsource.
  4. April - FTX Games

    support service

    @AxScorpio, in our support system I can see that the "My missions coins" issue was completed and you were notified via email. Hello, again @Gorilas. I can see that our team was able to successfully investigate what happened to your account and responded to your issue over your missing Gold. If...
  5. April - FTX Games

    support service

    @Gorilas Thank you for contacting our support team. I have double checked and can see that you have three tickets open with us, one of which was responded to by our team today. We have not intentionally removed Gold from anyone's account, please be patient. Our support team is working as hard...
  6. April - FTX Games

    Current Maintenance

    @Gorilas We have not intentionally removed Gold from anyone's account. If you have already contacted our support team (which you have said you did, and I can see three open support tickets in our system) please be patient. They are working as hard and fast as they can to find a solution for you...
  7. April - FTX Games

    LEvels of enemy chempounds to high

    Hello @Teallanoelculo , could you please send our team a support ticket with a detailed description of this issue (along with any screenshots you may have)? You can do this by choosing "Report an issue" in the Settings menu. That will help them to better understand the problem and find a...
  8. April - FTX Games

    Don Neto in offer BOXES

    I have looked into this ticket and can see that our support team is working with the developer to find out what happened to your account. If you have waited more than 48 hours for a response you are always welcome to ask for an update, the team would be happy to provide. Simply hit "Reply" on...
  9. April - FTX Games

    Hello Ghostmob! If you are speaking of Narcos: Cartel Wars or Breaking Bad: Criminal Elements...

    Hello Ghostmob! If you are speaking of Narcos: Cartel Wars or Breaking Bad: Criminal Elements, you should see this issue resolved. If you are still having trouble please let me know and I will point you to the right support team depending on which game you are trying to play.
  10. April - FTX Games

    How is this possible?

    Hello @Mauríció, please send our support team a ticket from within the game (including any screenshots you may have) by choosing "Report an issue" in the Settings menu.
  11. April - FTX Games

    Current Maintenance

    Hello @Mauríció , my sincere apologies for the downtime and the wait. The issue should be resolved and you should be able to login as normal. If you are still experiencing issues please feel free to reach out to us at brba@ftxgames.com. We'd be happy to help you!
  12. April - FTX Games

    Tournament not paying out.

    Hello @Cons07134 , for the Tournament issue, you should see your credits appear in 24 hours. Otherwise, you can force them to award by going into a new Tournament and then backing out. If neither of these two things works please feel free to contact our support team by choosing "Get Help" and...
  13. April - FTX Games

    Current Maintenance

    As I have said in the other thread @Gorilas , please send our support team a ticket so that they may look into your missing Gold.
  14. April - FTX Games

    The game is not loading

    @Gorilas we are not intentionally taking anything from any accounts. Thank you very much for sending a ticket from within the game. That will allow our support team to return any missing items to you. Unfortunately neither Ben or I have the direct ability to add things back to accounts. But our...
  15. April - FTX Games

    Current Maintenance

    Narcos: Cartel Wars has not been shut down. We are working as hard as possible to get normal play resumed ASAP.
  16. April - FTX Games

    Current Maintenance

    Please send a detailed description of this issue to narcos@ftxgames.com so that our support team can assist you.
  17. April - FTX Games

    falla en el juego

    Hello @katerva. We are currently assessing an issue that is affecting our login servers. Thank you for your patience while we work to resolve this issue.
  18. April - FTX Games

    Current Maintenance

    Hello everyone!! Our sincere apologies but we are currently undergoing maintenance in Narcos: Cartel Wars. Your patience is greatly appreciated while we sort this out. Please check back later, and if you are still having trouble, feel free to email us at narcos@ftxgames.com. Thank you so much!
  19. April - FTX Games

    Current Maintenance

    Hello everyone!! Our sincere apologies but we are currently undergoing maintenance in Narcos: Cartel Wars. Your patience is greatly appreciated while we sort this out. Please check back later, and if you are still having trouble, feel free to email us at narcos@ftxgames.com. Thank you so much!
  20. April - FTX Games

    Current Maintenance

    Hello everyone!! Our sincere apologies but we are currently undergoing maintenance in Breaking Bad: Criminal Elements. Your patience is greatly appreciated while we sort this out. Please check back later, and if you are still having trouble, feel free to email us at brba@ftxgames.com. Thank...
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