Did your wife pre-order Breaking Bad: Criminal Elements? If so I recommend unregistering and then the download should open. The preregistration rewards will still be available for her under the "New" tab.
It is ok for now where you posted, I will move it to the proper thread housing in the future.
Hi @Hejsek ! I'm glad you were able to find the solution on your own, my apologies that we didn't respond before then.
For anyone else who may wonder, the steps to cancel your pre-order are as follows:
- Open the App Store on your device
- Tap into the account menu, then click your name at the top
- Choose Pre-Orders > Breaking Bad > Cancel
- At this time you will be able to download!