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Trouble with purchase, and game crash

Cons07134

New Member
Joined
May 7, 2019
Messages
6
Hi I’m having a problem making a purchase .. I have suffient funds on my card but keeps saying declined and I’ve used this card to make about 4 purchases since I’ve been playing TWD SLOTS but again this time it’s keeps saying declined..Also I was playing the hospital , and got my health meter filled up an d as I was finishing the main feature I ended with 428973❌3 and when I it was about to ad my multipler BUT DID NOT multiply the 428973 times 3 and my game crashed on me and never received my credits which was a lot and led me to wana buy more credits so I’m very discouraged about this. Please help. I know your customer service is on point and the best I’ve seen and have faith we can resolve this. Thank you..!
 

Ben - FTX Games

Administrator
Staff member
Joined
Nov 27, 2018
Messages
171
Hello @Cons07134,

Relating to your funds this is a Google Play issue. yesterday they had an outage which dropped the ability to purchase in many apps including ours. However, I looked on Google Play and found this support tip https://support.google.com/store/answer/6160259?hl=en

If you are an iTunes (iOS) user here is their related support suggestion: https://support.apple.com/en-us/HT203005

Looking at your needs for the Hospital machine if you could send us a support request from the game. It will provide me with your game and device's ID numbers. This can be done from within the game by clicking the Gear in the top right corner, then clicking "Get Help" and finally "Contact Us".

Thanks,
Ben
 

Cons07134

New Member
Joined
May 7, 2019
Messages
6
Thanks for responding Ben so fast. But I play on my iPhone 6s and every time I go to contact us and click on it nothing happens.. I know my email is linked to the game so I don’t understand why nothing happens when I hit the contact is link.. Is there another way I can get you The ID numbers your asking for to help resolve this..?
 

April - FTX Games

Administrator
Staff member
Joined
Apr 1, 2019
Messages
245
Hello @Cons07134 , as an iPhone user myself I have run into this issue. Unfortunately for us Apple users, we have to ensure we have the standard "Mail" app downloaded before we can use Contact Us in The Walking Dead: Casino Slots. After I was able to contact the support team, I deleted the app. We only need a contact sent through the game once in order to access your ID numbers.
 
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