@ElRouge I need you to open a ticket from inside the game. The in-game ticket will send logs to our support team. These will assist them in getting to the bottom of your problem. Again this must be done from inside the game as I am unable to pull any in-game information from the forums. If you...

@ElRouge I need you to open a ticket from inside the game. The in-game ticket will send logs to our support team. These will assist them in getting to the bottom of your problem. Again this must be done from inside the game as I am unable to pull any in-game information from the forums. If you...

Good Afternoon @zecke2, I got in touch with our development team and was notified that no changes have been made to Bounty Hunt base points. Nor has there been any change to the frequency that the refresh button provides 60 or 100 points bases. Please feel free to send a ticket to...

Have you uninstalled recently, or changed your google/iOS account information? The best action for you to take would be to gather your screenshots and send them along with a report of what happened to narcos@ftxgames.com. The support team will be able to help you resolve this matter.

Not cheating nor a bug. Both @His lordship and @Neon234 are correct in their assessment of the situation. Thank you for your input.

An update has been released, please update your app. If the issue persists please email support at narcos@ftxgames.com.

An update has been released, please update your app. If the issue persists please email support at narcos@ftxgames.com.

I have spoken to the development team this morning and was let in that the week break was needed to implement new changes that will be unveiled in weeks to come.

This system is constantly being reviewed by the development team and small tweaks are implemented without required game updates. This was a way to reward players that were interested in the long game, no plans in the works to lengthen this feature. This has been a talked about request for...

This is a recently found issue with the El Padrino statue. 86 people have been affected and it will be fixed likely tomorrow with resources being returned properly.

@MrBakoBullyz I am a new forum mod, I started very recently and am still reading the forums and answering what I can. But in the coming weeks, I will be very active on here and do the best I can with the tools I am given. Chase is still around but less so due to other projects. Feel free to...

These have been requested features from our highest level players for a while. We have been collecting community feedback and are working with the development team for a solution. A system exists that if any player has been logged in and playing for 5 hours, non-consecutive, over a 24 hour...

Good morning @eric price If you could please send a detailed description of the issues you identified to narcos@ftxgames.com. We'll be happy to help you! This is a recently found issue with the El Padrino statue. 86 people have been affected and it will be fixed likely tomorrow with resources...

Thank you for your feedback, I will relay it to our development team.

It is true when you uninstall this game all of your progress goes too. When you reinstall, though your progress may be gone, any purchases you made will be still granted. Once you play through the first chapter the others will be unlocked and ready for you to play too.

In fact, I played some Narcos: Cartel Wars prior to joining FTX Games. Now that I am employed here there is an onboarding process where I will be playing a lot more over the next few weeks.

@Mixmitte Don't worry we all like to upgrade our technology from time to time. As @Tom and @Doods1985 have stated if you link your new phone to your Google account or if you had previously had a linked Facebook you can do it this way too. If neither of these two linked accounts work you can...

@Gytis could you be a bit more specific of the tasks you are referring too? Also, anytime you happen to encounter a bug in game please either open a ticket in-game or send an email to narcos@ftxgames.com detailing the issue, so that our support team may best help you. Thank you.

Good afternoon @Doods1985 I have checked with our development team and was told that there has been no change in unit speed.