As always, when you find bugs within the game, please contact our support team by choosing "Report an issue" in the Settings menu. That is the fastest and best way to put these issues before the eyes of those who can fix them. Thank you.

Hello @Rainman56, thank you very much for the suggestion! I'll be passing that on to our development team right now!

@ze roberto The Shield Generator will still be coming to home Bases. Would that I could give you an exact date of release but unfortunately I cannot.

Hello @Topher0902, my apologies. Thank you for notifying us of this problem, we are currently looking for a solution. In the meantime, you are always welcome to contact us by choosing "Get Help" and then "Contact Us" in-game.

Hello @Cons07134, I'm very sorry about that. The Tournaments issue is an unfortunate but known one and we are working hard to update the game with a solution as soon as possible. Please send our support team a ticket by choosing "Get Help" and then "Contact Us" in the Settings menu. We'd be...

I will resend the last email that our support team sent your way. If you do not see it in your Inbox, please check Spam, as it may have ended up there. What you see in that screenshot there is a response from our offerwall partner, Ironsource.

@AxScorpio, in our support system I can see that the "My missions coins" issue was completed and you were notified via email. Hello, again @Gorilas. I can see that our team was able to successfully investigate what happened to your account and responded to your issue over your missing Gold. If...

@Gorilas Thank you for contacting our support team. I have double checked and can see that you have three tickets open with us, one of which was responded to by our team today. We have not intentionally removed Gold from anyone's account, please be patient. Our support team is working as hard...

@Gorilas We have not intentionally removed Gold from anyone's account. If you have already contacted our support team (which you have said you did, and I can see three open support tickets in our system) please be patient. They are working as hard and fast as they can to find a solution for you...

I have looked into this ticket and can see that our support team is working with the developer to find out what happened to your account. If you have waited more than 48 hours for a response you are always welcome to ask for an update, the team would be happy to provide. Simply hit "Reply" on...

Hello @Cons07134 , for the Tournament issue, you should see your credits appear in 24 hours. Otherwise, you can force them to award by going into a new Tournament and then backing out. If neither of these two things works please feel free to contact our support team by choosing "Get Help" and...

As I have said in the other thread @Gorilas , please send our support team a ticket so that they may look into your missing Gold.

@Gorilas we are not intentionally taking anything from any accounts. Thank you very much for sending a ticket from within the game. That will allow our support team to return any missing items to you. Unfortunately neither Ben or I have the direct ability to add things back to accounts. But our...

Narcos: Cartel Wars has not been shut down. We are working as hard as possible to get normal play resumed ASAP.

Please send a detailed description of this issue to narcos@ftxgames.com so that our support team can assist you.

Hello @katerva. We are currently assessing an issue that is affecting our login servers. Thank you for your patience while we work to resolve this issue.

Hello everyone!! Our sincere apologies but we are currently undergoing maintenance in Narcos: Cartel Wars. Your patience is greatly appreciated while we sort this out. Please check back later, and if you are still having trouble, feel free to email us at narcos@ftxgames.com. Thank you so much!