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April - FTX Games

Administrator
Staff member
Joined
Apr 1, 2019
Messages
561
Hello Dee! Please contact our support team by tapping the Gear in the upper right corner, choosing "Get Help," and finally "Contact Us." This will send our team your account information and they'll be happy to help you!
 

MAC

New Member
Joined
Jan 21, 2021
Messages
7
April; The support team never replies. I've tried several times. I even wrote a review on Google Play and the reply I received from the Dev was to come here with my issues.
 

April - FTX Games

Administrator
Staff member
Joined
Apr 1, 2019
Messages
561
April; The support team never replies. I've tried several times. I even wrote a review on Google Play and the reply I received from the Dev was to come here with my issues.
Hello MAC, our support team does their best to respond in 24-48 hours. If they do not, please reply asking for an update. If you still do not receive a response, then please feel free to DM me with your email address that you used to contact support, or your ticket number. I'll be happy to look into it personally for you.
 

MAC

New Member
Joined
Jan 21, 2021
Messages
7
April; I never received a ticket # as no one ever responded. I eventually got my question answered by another person I know who has played the game in the past.
 
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April - FTX Games

Administrator
Staff member
Joined
Apr 1, 2019
Messages
561
April; I never received a ticket # as no one ever responded. I eventually got my question answered by another person I know who has played the game in the past.
I'm glad you were able to find the answer elsewhere, but if you ever have any general questions about the game, you might find the answer HERE. I can see that you did contact our support team with your email address on file here in the forums and that they got back to you. I'm very sorry about the long response time. This is something that we've addressed with our team and should be solved.
 
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