All players get divided into divisions which contain 25 users each, as the total number of players is rather big and without divisions, it would be really difficult to compete with each other. Also, the total number of users is variable and is not always divisible by 25, so sometimes you may see...

Our support team strives to respond within 48 hours, but if you contact just before or during the weekend, it can take up to 96 hours. If you have not heard back within those time periods, please feel free to contact again.

Thank you all very much for your feedback, it is greatly appreciated!

Hello there. Could you please send our support team a detailed description of this issue so that they may look into it further? This can be done either by choosing "Report an issue" in the Settings menu, or by email at narcos@ftxgames.com.

Thank you very much for this insight Shark! Please do send your game logs by choosing "Report an issue" in the Settings menu, and include this theory so that our team can look into it further.

This is very true, but our support team needs game logs from as many players as possible in order to quickly find the source of an error. So please report this if you do see it in-game.

Thank you for sharing this Willow. It has since been fixed.

I had a 50/50 chance of guessing whether you were joking or not and looks like I failed you! ;P I can understand what you're saying, but we prefer to treat each support request the same so that we can provide the same level of service to everyone. All of our players are equally important to us!

Hello @Willow! I took a look with the email you have on file here in the forums and cannot see a support request regarding this issue. When you or anyone else see this issue, please send us a report immediately after by choosing "Report an issue" in the Settings menu. This will send our team...

Hey Shark, I appreciate that this was most likely meant as a joke. But no, we treat every single request for assistance (offerwall or no) the same no matter who it is coming from.

Hello @Lucieam! Wars should have been reinstated as of today. I have double-checked in-game and I have the option to start one. Please ensure you have updated the game, and if you still have the same trouble, definitely contact our support team by choosing "Report an issue" in the Settings menu...

I have looked in our system and can see that our support team did solve this ticket. Our offerwall partner denied your request. They have the final say on offerwall rewards.

Hello @YKa. You are also always welcome to contact our offerwall partner (IronSource) directly. This can be done by choosing the "In Progress" tab in the offerwall and tapping "Missing Coins?" under the offer in question. They do have the final say on whether or not offers are accepted.

Hello @Cons07134 , as an iPhone user myself I have run into this issue. Unfortunately for us Apple users, we have to ensure we have the standard "Mail" app downloaded before we can use Contact Us in The Walking Dead: Casino Slots. After I was able to contact the support team, I deleted the app...

@Tampico Sunrise - Shark Thank you very much!!

Hello @Tampico Sunrise - Shark ! Sounds like our team was not aware of this bug, as you said. Could you please email them a screenshot of the Base in question along with your username so that they can look into this further? Would greatly appreciate it.

Hello Naptownmark. It looks like you have already contacted our offerwall partner (Ironsource) directly. They have the final say on whether or not offers are accepted.

@Setpiece You have incorrectly stated that we do not disclose our odds in-game. You can view the odds by going into the Options menu and then tapping the Question Mark in the upper right of the window. I will attach a screenshot below.