Faction Wars: Federation vs. borg

[smallpox]

After completing an attempt in the Faction Wars: Join The Borg or Faction Wars: Join the Federation, the game issues the following error:

Online Connection Failed
Could not establish an online connection.

The only option given is to restart the game.

The game reduces the number of attempts left by one. In addition, it does not give credit for the attemp.

Note, other events (e.g., Event: Welcome Event) works as expected.

 

[April - FTX Games]

Hi @smallpox , I'm very sorry about that issue. If you restart your game, it should be fixed now <3

 

[smallpox]

The same problem is happening again with the Faction Wras: Join the Federation.

 

[Wolk]

Same here even rebooting iPad doesnt help this time

 

[April - FTX Games]

Hi @smallpox and @Wolk, I'm so sorry about this. If you could please send a Support request in-game with a description of what's happening, our team is actively looking to solve this issue as we speak.

 

[Warpcore]

Same here even rebooting iPad doesnt help this time

same here. No issues with internet or rest of Star Trek Legends

But when attempting the latest Federation vs Klingon event ….. end of battles always error with

“online connection failed” and I have to click on restart

2nd day now and I am still unable to complete round 1 of either faction

please extend this event or restart once you fix issues, thanks

 

[Wolk]

Problem stil not solved …

 

[April - FTX Games]

@Warpcore and @Wolk , I'm so sorry for the lack of update on this issue, it should be resolved as of yesterday. If you are still seeing this happen, please close the game entirely and reopen. If at that point it is still occurring, send a Support request in-game with a detailed explanation of what's happening. Thank you so much!