Hello
@Lua and thank you for reaching out. Please keep in mind that it is the holiday season, so many support teams are short-staffed and/or taking longer to respond than usual.
If you have already reached out to Fyber and not gained any response, you are certainly welcome to connect with our support team. They'll be happy to take your offer to Fyber personally for a second look. I can see that you have already reached out to our team and they are compiling all of your responses. Please reply only to the most recent email from our team. Once all of the necessary proofs have been provided, they will contact Fyber on your behalf. Please understand that Fyber is a separate company and we do not have any control over their team or response times.