Hi @slide_x ! Thank you very much for your feedback. I've passed it on to the development team for their consideration.

Hi @Maucher85! I'm sorry to hear you experienced an issue with the game. Please tap the Gear in the upper right corner, choose "Get Help," and finally "Contact Us." We'll be happy to assist you!

Hi @willjuZ963 ! This should have been resolved in update 1.0.20. Please make sure you're updated to the most recent version!

Hi @daddya&k. If you manually type "@name" all players will similarly be able to see the message, but the person tagged will get a new message notification.

Moving comment from @daddya&k in a different thread to here: "Ok so to be clear. You have the tap, swipe a name to direct towards indivual( but all see). And if tap (@ cartel) all get new notice ? How about if you manually type (@ Name) ? Does that person get a new notice? Trying to find out...

Hi @daddya&k ! When you @ name a specific user in Cartel chat the message is available for all Cartel members to see, but the tagged player will get a "new message" notification specifically. There is no direct message option between players currently. But I will let the development team know...

Hi @Tiberius117 . This is a extremely unfortunate and known issue. Our team is working hard to correct it.

Hi @Tiberius117! Thank you very much for reporting this. If you haven't yet, please open a Support request from within the game that details this issue so our team can look into your game logs for the source!

Hi @Nico Plata! I'm sorry you're experiencing this issue with the game. Please contact our Support team by choosing "Report an issue" in the Settings menu. They'll be happy to assist you!

Hi Dale ( @Glendale97 ) ! I can see that all of your messages sent to Support have been replied to. It looks like you've experienced a visual glitch within the game and are in fact receiving the winnings that you are supposed to. This issue will be fixed in a future update, but for now our team...

@vickos777 , response times are a little slower due to the holiday season and a higher than normal volume of tickets. Our team is working as quickly as they can to respond to everyone. Your patience is greatly appreciated.

If you and @rashidXbhai could please contact Support at narcos@ftxgames.com, I would really appreciate it.

Please contact our Support team at narcos@ftxgames.com so they can assist you!

I'm sorry you're not receiving quick replies from our team. There have been more reports than usual and our Support team is working hard to respond to everyone as quickly as possible. Equally so, our development team is working to fix this issue as soon as possible.

Hi there. I'm sorry you're experiencing a similar issue. Our team is working very hard to get this resolved as soon as possible.

@MR. Gilmore , my apologies that you have not received a response yet. We're receiving a higher volume of reports and it's taking our team a little longer to reply than normal.

Please contact the Support team via email at narcos@ftxgames.com so they can assist you.

Thank you very much for your feedback @daddya&k !