Hey YKa, thank you very much for providing your ticket number. I can see that our team is doing what they can to assist you. You should also have an email from Fyber, please respond to this so that they can assist you as well. If you send multiple emails/contacts about the same issue, our team...

Hi @Silent Assassin, to answer a few of your questions. "i don't see why it being the festive period makes a difference in the time frame in talking about having had such terrible back up support for." - Support teams across the world often recognize holidays and provide their employees with...

Hi @Bodolino! If you believe an error occurred during your Roulette Raid play, please contact our support team so they can help you! Choosing "Report an issue" in the Settings menu gives them your game logs, which greatly helps them to find the source of issues.

@Silent Assassin , I apologize if bringing up previous Fyber offers seemed callous or offensive. I wasn't sure which offer in particular you were asking about, so I wanted to be sure I covered all bases. Our support team is more than happy to represent players to Fyber related to unpaid...

Hello YKa. Did you use the same email address you have on file here in the forums to contact our support team? That last contact from you to our support team that I can see is from August, and it's related to a loading issue. Please feel free to email our support team at narcos@ftxgames.com if...

Hello @Silent Assassin and thank you for reaching out here. I can see from our support logs that our team was able to confirm four offerwall offers were completed and rewarded correctly for you. As for the other offer requiring a $12.99 purchase that turns out to be $42.99 in-game, I do...

Hello @Lua and thank you for reaching out. Please keep in mind that it is the holiday season, so many support teams are short-staffed and/or taking longer to respond than usual. If you have already reached out to Fyber and not gained any response, you are certainly welcome to connect with our...

Hello @Silent Assassin. We do not use auto-generated responses. All of our support tickets are taken care of by real employees. Our apologies if those responses seem auto-generated. It is the holidays, so understandably our team is a little short-staffed at the moment. We are working to ensure...

Hey @dERMIDOR ! I can't make any promises because game development is fluid and often changes. But we usually celebrate the following holidays in-game: Valentine's Day Halloween Black Friday Christmas Of course, there's always the possibility of more to come! If we're doing anything...

Hello @panu94. My sincere apologies for the wait. Our team is short-staffed at the moment and the holidays always make things a little trickier with any team. THANK YOU very much for providing all the information requested to both Fyber and our support team. I've connected with Julia and Daria...

I'm very glad to hear Julia got in contact with you. Please feel free to reply to her again if you haven't had an update in 48 hours. Our team does their very best to represent players to our partners, however, their responses and response times are out of our control. We apologize for any...

I'm so glad you're enjoying our holiday events @dERMIDOR! We do celebrate a number of holidays per year like this. We had our Halloween event back in October/November as well :) Look forward to more Holiday craziness next week as well!

Hi @YKa , I am so sorry your ticket was closed. I have personally reached out to the support team to see that your request is answered.

Hi @Ben Fischer ! Thank you very much for your suggestions! In regards to what you've mentioned about the collection of pumpkins. This is currently only available during the Halloween season as it is a themed event for that holiday. We have other holiday events that happen throughout the year...

If you do not receive a response from Fyber, please contact our support team at narcos@ftxgames.com. They will be happy to represent you to the Fyber team.

Hi @Silent Assassin! Thank you very much for your thoughtful feedback. I'll be passing this on to the development team for their consideration!

Hi @Ben Fischer ! Thank you so much for sharing your thoughts here in the forum. I'm so glad to hear you're enjoying Challenger's Club so much! I will pass your feedback on to the developers :)

Please send this video to our support team at narcos@ftxgames.com so they can take a look at it. Their response time is a little delayed due to the holidays. However, they are doing their best to respond as quickly as possible.

Thank you very much for your suggestions @dERMIDOR ! I'll pass them on to the development team for their consideration :)

Another unfortunate update for you @Reg . Something went wrong with our build process this morning, so we were unable to include the Challenger's Club fix. I'll comment here again when it has been added to the game. My apologies that it was unable to make it in today :(