Hello everyone!! Our sincere apologies but we are currently undergoing maintenance in Narcos: Cartel Wars. Your patience is greatly appreciated while we sort this out. Please check back later, and if you are still having trouble, feel free to email us at narcos@ftxgames.com. Thank you so much!

Hello everyone. We are undergoing maintenance at this moment in time. Please check back later. If you are still having issues we'd appreciate if you could email us at narcos@ftxgames.com so we can look into it.

Hello everyone! My apologies but we are undergoing maintenance at this very moment. Please check back later. If you are still experiencing issues at that point in time, please send us an email at narcos@ftxgames.com so that we may look into it.

Absolutely, I couldn't agree more. That's why we have allowed the ability to remove inactive Capos after 90 days. Anyone interested in requesting their Capo to be removed just needs to send us a support ticket. If the Capo (or Right Hand for that matter) have been inactive for the required 90...

Hello Gorilas. We have not removed or altered Movie Night. If you are experiencing issues with it, please send us a support ticket so that we may look into it.

Thank you for adding these screenshots. I've had a chat with our development team and there is no record of this account being wrongfully claimed by another player. Unfortunately, there isn't any information we can gather past that, especially considering the motives of player "John Wick" for...

Hello @Goose , thank you very much for providing me the name of the Cartel. I am in contact with the development team and am investigating this now.

@AxScorpio , I double-checked and all of the tickets you have sent to our support team have been handled. If there is another issue you are speaking of, please feel free to send us another support ticket. But as of right now I can see that this issue has been completed appropriately.

Hello Zach. We do not ban forum members without good reason. We operate on a three-strike basis. If a person has broken the forum rules three times or more, they are banned.

Hello @Ogre ! My apologies but this is a known issue and we are working on getting a fix into the game as soon as possible. If you do nothing, the credits should appear in about 24 hours. However, you can try going into a new Tournament and back out. That should award the missing Tournament...

Please send us a support ticket from within the game by choosing "Get Help" and then "Contact Us" in the Settings menu. We'd be happy to help you!

Hello everyone! It is entirely possible for the same username to appear in multiple Tournaments/Leagues. This is not because that particular player is engaged in multiple Tournaments or Leagues at one time. The truth of the matter is that all Tournaments are "per-player." What this means is...

@Goose , could you please share with me the name of said Cartel so that I can look into this? It is entirely possible that the original Capo did in fact return after a time of inactivity. However, I would like to investigate this further. As for those that are saying they have an inactive Capo...

My apologies @AxScorpio, there is nowhere in this thread that you have mentioned that you could not access this in the offerwall page. I have been notified however that our support team did get back to you regarding your request after awaiting a response from our partners.

@AxScorpio, if ever you do not hear back from our support team within 48 hours, please respond to the last email you received from them. We do our best to respond within that time period. When it comes to offerwall requests there are two parties other than ourselves and you as the player...

Hello @AxScorpio, my apologies. But your request text is in regards to a reward related to "Rise of Kingdoms" while that screenshot shows "Rise of Civilizations." The difference in wording can sometimes make a difference. I will let the team know that is the amount you were supposed to receive...

@AxScorpio, I can see where you provided the screenshots requested, thank you very much for that. I can also see that our support team asked you if you could please specify how much gold you were supposed to receive for completing the requirements of Rise of Kingdoms: Lost Crusade? ("¿Podría...

Hello @AxScorpio, thank you very much for sending all of the information I requested. I have checked with our support team and I can see that they requested one more bit of information before they can further assist you (last Wednesday). If you could please check your email inbox, and answer any...

Hi @Gorilas, could you please send us a ticket from within the game by choosing "Report an issue" in the Settings menu? Please be as detailed as you can about the issue and include any screenshots you may have taken related to it. Our support team will be happy to help you with this issue. In...