Hello @Nasos22. Could you please have your friend Kakaratza send an in-game ticket to our support team? This can be done by clicking the menu at the right of the screen, then the Gear icon on the bottom right, and finally "Report an issue." If they can give us a detailed explanation of their...

Hi @AxScorpio. Thank you very much for pointing this out. I have passed your screenshots over to the development team so we can work on getting this adjusted.

Hello everyone, please refer to our announcement about this new building before spreading false facts. The building is currently only available on Cartel Compounds, but we will be bringing it to Bases as well. (You should also see it arrive in Guerrilla Facility down the line.)

Hello @MrBakoBullyz. Could you please email our support team at narcos@ftxgames.com with a detailed account of what happened (and screenshots/video if you have them)? They will be able to assist you as quick as possible.

Hi @Margaret ! Pardon the assumption, but I gather you're probably wondering about the countdown on "TWD Heroes" page, right? The countdown there is to let everyone know when the next Heroes Season will be starting. New Heroes will appear that you can level up to complete Supply Runs faster...

Hello @Dustin0983! Here are a few ways to get more credits (outside of the store). Inside the store, a daily gift can be found. Once you have some Fuel, Supply Runs will provide you with a chance at a lot of credits. Notification Bonuses will pop-up on your mobile device and when clicked will...

Hello @La Slice , thank you very much for posting an update here. If ever anyone has an issue with offerwall rewards not being paid out, we absolutely want a report sent to our support team. We take these seriously and bring each and every issue directly to our offerwall partner in order to...

@Upccio Apple made some very major changes to what sort of offers they allow in games available on their platform. Our offerwall provider and partners are doing their best to adapt, but that will almost certainly take some time for them. We absolutely want to provide our players with different...

Hello @MrBakoBullyz. In order to fix errors in the game we need to see it in action and/or have a full understanding of what is happening and how to reproduce the issue. That is how we can then make the necessary changes. So I would please ask that you email our support team at...

Hi there! I have double checked with our support team and the last email they received from your address was back in January. Could you please try sending an email again? We'd be happy to help!

Hi @Upccio, I'm very sorry to hear you're still seeing an empty offerwall. As an iOS user myself, I can feel your pain. It is unfortunate that iOS made some changes to their policies related to offerwalls, and our partners have done their best to comply while still bringing everyone great offers...

@ACK Kappa and @ipasher , thank you both very much for sharing your thoughts. We are keeping track of everything that you all are suggesting and in doing so are getting a better idea of what potential adjustments everyone likes. Please keep telling us how we can improve so that we can continue...

Kappa, thank you very much for taking the time to share your thoughts on Cartel Wars. We are keeping track of everyone's feedback and relaying it to the team. We hope to gather as much feedback as possible (from as many people as possible) to continue improving as much as we can.

Hi Goose. We have not made any changes to War matchmaking recently, no.

As I mentioned before, these are unfortunately decided by varying factors that our Offerwall partners decide. You are of course always welcome to contact our support team. But the best bet is to keep checking back and hopefully, our partners will have some offers available for you soon.

Hello everyone, yes my apologies, but only one Statue of each kind can be used on a Base at a time. So only one El Patron Statue can be placed at a time. But if you have others, like El Padrino for example, you can place one of both Statues on your Base.

To @ACK Kappa and @DDRR , I have confirmed with the developers, yes you can only have one of each kind of Statue on your Base. So only one El Patron Statue at a time. But you can have one El Patron and one El Padrino for example. My apologies that this was not communicated more clearly.

If you are missing a Statue reward, please send our support team a ticket from within the game, or contact them with a detailed message via email at narcos@ftxgames.com. We would like the opportunity to make it right!

Over time your Map will repopulate with player Bases. But if you find you are waiting longer than a few hours (like Rob above), please gather some screenshots of your map, and contact us via narcos@ftxgames.com with a detailed description of this issue.

Thank you so much for saying so DDRR, I'm very glad to hear it! Please let us know if you have any further troubles with the game.