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  1. April - FTX Games

    Thoughts on rewards

    Hi @slide_x ! Thank you very much for your feedback. I've passed it on to the development team for their consideration.
  2. April - FTX Games

    We're sorry to hear about your purchase issue! Please let our support team know so we can check...

    We're sorry to hear about your purchase issue! Please let our support team know so we can check into it and make it right! Thanks for supporting our company and our game! narcos@ftxgames.com
  3. April - FTX Games

    Tournament winnings

    Hi @Maucher85! I'm sorry to hear you experienced an issue with the game. Please tap the Gear in the upper right corner, choose "Get Help," and finally "Contact Us." We'll be happy to assist you!
  4. April - FTX Games

    Survival program: Upgrades store is broken

    Hi @willjuZ963 ! This should have been resolved in update 1.0.20. Please make sure you're updated to the most recent version!
  5. April - FTX Games

    Messaging Own Cartel Members

    Hi @daddya&k. If you manually type "@name" all players will similarly be able to see the message, but the person tagged will get a new message notification.
  6. April - FTX Games

    Messaging Own Cartel Members

    Moving comment from @daddya&k in a different thread to here: "Ok so to be clear. You have the tap, swipe a name to direct towards indivual( but all see). And if tap (@ cartel) all get new notice ? How about if you manually type (@ Name) ? Does that person get a new notice? Trying to find out...
  7. April - FTX Games

    Messaging Own Cartel Members

    Hi @daddya&k ! When you @ name a specific user in Cartel chat the message is available for all Cartel members to see, but the tagged player will get a "new message" notification specifically. There is no direct message option between players currently. But I will let the development team know...
  8. April - FTX Games

    Survival program: Upgrades store is broken

    Hi @Tiberius117 . This is a extremely unfortunate and known issue. Our team is working hard to correct it.
  9. April - FTX Games

    Survival Program: Message indicated by triangle is clipped/not-visible

    Hi @Tiberius117! Thank you very much for reporting this. If you haven't yet, please open a Support request from within the game that details this issue so our team can look into your game logs for the source!
  10. April - FTX Games

    Not receiving rewards from Ads

    Hi @Nico Plata! I'm sorry you're experiencing this issue with the game. Please contact our Support team by choosing "Report an issue" in the Settings menu. They'll be happy to assist you!
  11. April - FTX Games

    Walking DEAD great game

    Hi Dale ( @Glendale97 ) ! I can see that all of your messages sent to Support have been replied to. It looks like you've experienced a visual glitch within the game and are in fact receiving the winnings that you are supposed to. This issue will be fixed in a future update, but for now our team...
  12. April - FTX Games

    New version not compatible

    @vickos777 , response times are a little slower due to the holiday season and a higher than normal volume of tickets. Our team is working as quickly as they can to respond to everyone. Your patience is greatly appreciated.
  13. April - FTX Games

    Cant update narcos

    If you and @rashidXbhai could please contact Support at narcos@ftxgames.com, I would really appreciate it.
  14. April - FTX Games

    New version not compatible

    Please contact our Support team at narcos@ftxgames.com so they can assist you!
  15. April - FTX Games

    New version not compatible

    I'm sorry you're not receiving quick replies from our team. There have been more reports than usual and our Support team is working hard to respond to everyone as quickly as possible. Equally so, our development team is working to fix this issue as soon as possible.
  16. April - FTX Games

    Narcos cant play ! No update on store

    Hi there. I'm sorry you're experiencing a similar issue. Our team is working very hard to get this resolved as soon as possible.
  17. April - FTX Games

    Narcos cant play ! No update on store

    @MR. Gilmore , my apologies that you have not received a response yet. We're receiving a higher volume of reports and it's taking our team a little longer to reply than normal.
  18. April - FTX Games

    New version not compatible

    Please contact the Support team via email at narcos@ftxgames.com so they can assist you.
  19. April - FTX Games

    Awesome, thank you @vickos777. You'll want to speak with our Support team. Just email them at...

    Awesome, thank you @vickos777. You'll want to speak with our Support team. Just email them at narcos@ftxgames.com and they'll be happy to help you!
  20. April - FTX Games

    no bug just a suggestion

    Thank you very much for your feedback @daddya&k !
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