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Recent content by Ben - FTX Games

  1. Ben - FTX Games

    Be carefull about breaking bad game

    Please be aware that we have specific forum rules to abide by. If you cannot follow these simple forum rules you are warned, and eventually banned. Know that we read everything and take note of rule infractions. Should you need to brush up on the rules set forth they can be seen here. I welcome...
  2. Ben - FTX Games

    Game freezing during attacks

    The email address for our support team is narcos@ftxgames.com
  3. Ben - FTX Games

    Game freezing during attacks

    As I see you are having this discussion with @April - FTX Games in another thread, I would ask that you keep this tread on topic. Additionally, as we have stated before our Offerwall is a partnership with another company, IronSource, and each request is a discussion between our support and...
  4. Ben - FTX Games

    Game freezing during attacks

    @Cheyo Since you are still experiencing issues, I'll have to ask you to submit a customer service report. The more detail you can give the quicker we'll be able to find a solution. Preferably if you could use the in-game submission this will help the most as it will send your logs to the support...
  5. Ben - FTX Games

    Game freezing during attacks

    We did have an issue arise overnight. But I am told that our development team has already pushed a fix for it. Can you confirm that you are no longer afflicted by this issue?
  6. Ben - FTX Games

    Emails 4 coins

    @Dragonlady I believe what you are referring too is the Timed Quest, with easy, medium, and hard. I can pass your suggestion on to our dev team. As for the Survivor reel, I like your suggestion on the wording. I too will bring this to the team for review. Thank you for your input!
  7. Ben - FTX Games

    Speed Ups

    Tampico, solid clarification, and H2O good suggestion I will bring that up at our next product call.
  8. Ben - FTX Games

    NO BRBA Thread?

    Hello Zyro92, Did your wife pre-order Breaking Bad: Criminal Elements? If so I recommend unregistering and then the download should open. The preregistration rewards will still be available for her under the "New" tab. It is ok for now where you posted, I will move it to the proper thread...
  9. Ben - FTX Games

    Lack of Response From Support?

    La Slice, could you DM me which email you have linked to your game? I have searched our support channels with the email that you signed up to the forum with and only found the one from January that April mentioned.
  10. Ben - FTX Games

    inconformidad con la atención a las solicitudes

    Hello, @katerva, thank you for your feedback regarding our support's response time. I will send them a request to take a look at your request. Have a great day!
  11. Ben - FTX Games

    New member

    Hello, @Margaret thank you for joining our forum! Whether you are playing The Walking Dead: Casino Slots or Criminal Minds: The Mobile Game we're happy you're here!
  12. Ben - FTX Games

    Free coins

    Hello, @Mine1276 the emailed bonuses have a 24-hour timer, as they award a larger sum of credits. Now if you find that you are clicking the email the moment they come in and you are getting an error please take a screenshot and send it to twdslots@ftxgames.com our support agents will be able to...
  13. Ben - FTX Games

    Bug de sicario e jogo sem som

    Hello, @Mr andrews br! I am sorry to hear you're experiencing issues with the game. Please contact us at narcos@ftxgames.com. We would be happy to assist you! Have a great weekend!
  14. Ben - FTX Games

    Offer Wall Down

    @Outofcontrol Please feel free to contact our support at narcos@ftxgames.com for Offerwall assistance. As you can see above I did mention that Apple's ToS had changed and that the Offerwall system was no longer in-line with it. We are working with IronSource (Offerwall operator) to be more...
  15. Ben - FTX Games

    Pending Community Suggestions - One Final Reminder before the game is dead

    If you haven't already please take a look at https://ftxgames.com/forums/threads/community-concerns-suggestions.31026/ where we have addressed many of the issues you have brought to our attention.
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