Ronnie, these suggestions have been brought to the team for their consideration. If you have any other ideas for how we can improve the game, please feel free to share them.

@Boywood , please tap the Gear, choose "Get Help," and finally "Contact Us." Our support team will be able to assist you from there. Thank you!

Hello @Boywood ! Please tap the Gear in the upper right hand corner of the main menu, choose "Get Help," and finally "Contact Us." Our support team will be happy to assist you. Also, I am moving this thread since it is related to TWDSlots rather than being off-topic.

Edit: My apologies, I realize now this was meant to reference Narcos: Cartel Wars. @Krystek2000, please choose "Report an issue" in the Settings menu so our support team can assist you. Will be relocating the thread to the correct subforum.

@ELpatron50 , I've reached out directly to our support team to get an answer for this. @The nature boy , Thank you for elaborating on your request. I've brought this to the attention of the team.

Hello DSOUNDEDD. Could you please provide me with the first part of your email address that you used to contact our support team? Or your ticket number? I would like to look into this personally for you. Thank you.

Our support requests are all responded to by a real person (other than the automated emails from Zendesk, such as when a ticket status is updated, or tickets combined). If they seem automated, I do apologize. I will bring this to the attention of the team. As for the Cartel icons, this is a new...

Hello @The nature boy , as our Terms of Service state: "We... require all users to agree not to use the Tilting Point Services, for any of the following: Communicating, transmitting, or otherwise providing material that constitutes unsolicited, inappropriate, libelous, defamatory, obscene...

Please contact our support team by choosing "Report an issue" in the Settings menu and give them a brief explanation of the issue. They'll be happy to help you!

Thank you very much for this suggestion Naptownmark, an excellent idea! I've shared it with the developers.

Hi Ronnie. I can only assume by this that you mean suggestions that have been made. We listen to every single bit of feedback from our players and greatly value it. Game development is a complicated process, however, there are a lot of factors to consider, and these things can take time. Please...

The Bunker protects only a certain amount of Resources (as shown in the game), that is correct. But let me reiterate as I explained above, the attacking player doesn't receive the number of resources you see in your battle log. Also, as @Naptownmark mentioned above, there are other ways to...

Hello and thank you for sharing your feedback! Sometimes players can be matched with opponents who are higher level as a way to cut down on matchmaking times. We prioritize short matchmaking times so that players do not have to wait ages to find an opponent. To ease your concerns about players...

Thank you both very much for your feedback. I'm passing these on to the developers for their consideration. To clarify for you @ELpatron50 , you are correct. The current Shield Generator only has 36 hours for Generator I and 3 days for Generator II.

Hey Agent, you should have a response from our support team in your inbox!

Hi @Calia ! Thank you for bringing this to my attention. Our support team will need your game logs in order to start investigating the issue. When you have a crash happen, please re-enter the game, go to the Settings menu, and choose "Report an issue." This will send your game logs and allow our...

Hey Naptownmark. Our support team operates 9am-5pm (local time) Monday through Friday. They will always respond to tickets, but only within business hours. I've been told that they responded to your issue today.

Thank you for emailing our support team the video you took of this issue. I can see that they have requested more information from you: "Could you, please, create a new help request through the Report an issue button in the in-game Options menu immediately after you reproduce the issue you...

I've looked at your contacts with our support team and can see that they have reached out to Fyber. They will update you when they have a response.

Hi @Naptownmark, my sincere apologies for this. It sounds like something our support team will need to investigate by looking at your game logs. Please try to spend Gold for the updates you're seeking and then when it doesn't work, choose "Report an issue" in the Settings menu. Describe the...