Hello everyone! I've updated the first post in this thread to reflect the fact that VIP Subscriptions are now available for everyone! I'll be closing this thread for responses and unsticking it. Please see the thread in our Announcements section for more information!

Hello everyone! VIP Subscriptions are now available to ALL for purchase!! There are three available tiers, and you can choose between a one-month or six-month subscription. Here is a breakdown of the features available in each tier: Included in Tier 1: Daily VIP Gift This will be available...

@issiah , please check our FORUM RULES and abide by them, or we may be required to take action against your account. We do not allow inappropriate language or multiple thread creation (spam).

Hello and thank you very much for playing our game! We announce any new content or events in our "News" section in-game. Watch there to be kept up to date!

Hello @dirkdiggler, this is a known issue that we had hoped to patch recently. Please send a detailed description of the error and any related screenshots or videos you may have to our support team at narcos@ftxgames.com. They may ask you to send a ticket from within the game to provide them...

Hello @Naptownmark, my apologies, but the in-game report option is admittedly lacking in some areas as you have discovered. If you want to send attachments to our support team for issues like this, please email them directly at narcos@ftxgames.com. Sometimes video files are too large to send by...

Hello @Joel, thank you very much for reporting this. We allow Capos and Right Hands to remove players from events for any reason, but this is most used for players who are not as active as the Cartel would like. If you believe your Capo/Right Hand has removed you unfairly, I would suggest...

Hello Facescary, please contact our support team right after you see an issue by choosing "Report an issue" in the Settings menu. This sends them your game logs and helps them to find the source of errors. This is a known issue that our development team is working hard to locate and solve. As...

Hello Wesley. I have found your contacts to our support team and can see that they incorrectly routed you back to the forums. This was an issue that has since been rectified with our support team. Please email them at narcos@ftxgames.com and tell them that I sent you there from the forums and...

Hello Joel, my sincere apologies. This is a known issue and our team is working hard to get it fixed as soon as possible. Your patience in the meantime is greatly appreciated.

Hello you two. Please contact our support team either by choosing "Report an issue" in the Settings menu, or via email at narcos@ftxgames.com. Send them a brief explanation of the issue, and they'll be happy to look into this further. Thank you!

Our support team is slightly understaffed at the moment, so they may take a bit longer to respond to your request. They are working as quickly as possible to get back to you all.

Hello everyone, my sincere apologies. Please send a ticket in-game if you can, especially after the crashes, as that will show our support team your logs so they can investigate further. If you cannot send a ticket from within the game, then email our support team at narcos@ftxgames.com. I'm...

Hello everyone, thank you for reporting this. You should now find the issue resolved. If you are still seeing connectivity issues, please contact our support team either by choosing "Report an issue" in the Settings menu, or via email at narcos@ftxgames.com.

@Snor Any new content is announced on our socials (Facebook, Twitter, and Instagram), so those are the best places to watch!

Hey @Naptownmark, please send that video to our support team at narcos@ftxgames.com with a brief explanation of the issue. You may have to upload the video to a storage system like Google Drive or Dropbox and provide a link to it if it is too large to send via email.