Hello @KFC. Moving your account between devices should be as easy as connecting to Facebook on your old device, and then doing the same on the new one. It sounds like this process has not worked, so please contact our support team on your NEW device by using "Report an issue" in the Settings...

@BLACK , please follow the steps outlined in the first post of this thread. Our support team will be glad to help you. @ElRouge , thank you for sending our support team an email! They will get back to you as soon as they can.

Hi el mencho, I checked our support logs again using your forum email and the only contacts I see are from April/May related to you not having the VIP update. If you've been choosing "Report an issue" in the Settings menu, please instead try to send an email directly to narcos@ftxgames.com...

Hello @frknoren and thank you very much for your feedback. This seems to be a common sentiment and I have shared it with our development team for their consideration.

Hey gang. Thank you very much for voicing your concerns about this. I have brought it to our dev team. When we've finalized the subscriptions feature it is my hope that I'll be able to update all here in the forums regarding the specifics of each tier.

Hello @Demolisher, could you please choose "Report an issue" in the Settings menu to send your game logs to our support team? Please also include a description of the issue you've discovered. They'll be happy to help you!

Hello @BOOM3$. Please contact our support team by choosing "Report an issue" in the Settings menu. Please provide them the following: - Your User ID (found in the Settings menu) - Reference my name (April) - Tell them you are coming from this forum post The support team will be able to...

Hey @Narcobuster , my apologies. The team is meeting on Monday to hopefully get this sorted out. Our support team will email you back as soon as they have an update.

Hey you two, thank you for bringing this to my attention. I've connected with our support team and you should hear from them soon. @el mencho , did you contact them using the same email you have on file here in the forums? I can't seem to find any recent requests from you with our support team...

Thank you for your feedback Ronnie, I have passed it on to the development team for their consideration. Please remember not to make duplicate threads about the same issue.

Thank you for your feedback Ronnie, I have passed it on to the development team for their consideration.

Yes, this is an unfortunate but known issue. So our team is working hard to set it right.

Hello @ronniefmw, please choose "Report an issue" in the Settings menu whenever you notice an issue happening. This will send our team your game logs and greatly help them to find the source of the issue. Thank you!

Hello @aleksandaram and thank you for your feedback. I am passing it on to our development team right now. ((As a side note, my apologies, but Chase is no longer with FTX.))

We are not allowing players to change their Cartel name.

Hello @Esko-Professeur. You'll be happy to see that the Shield Generator is now available to be built permanently. There is a notice about this in-game in the "News" section.

Please connect with our support team by choosing "Report an issue" in the Settings menu so that they can make this right for you.

As mentioned above, when you go into a machine that is marked with "Factions" there will be a pop-up on the left side of the screen letting you know how much to bet to be guaranteed packs of certain rarities. Increasing or lowering your bet above or below the required minimums will trigger the...

Hello @el mencho and thank you for bringing this to our attention. Please choose "Report an issue" in the Settings menu and let our team know what has occurred. They'll be happy to set this right for you. ((As an aside, I moved your thread to the correct subforum.))

Hello @Rubberbvnd , I'm very sorry to hear that. Please connect with our support team so that they can make this right for you. They can be reached by choosing "Report an issue" in the Settings menu. Thank you!