Hello @Boomer, I have responded to your other thread about your VIP rewards, but I will comment here as well. Please choose "Report an issue" in the Settings menu. Our support team will be happy to correct that for you.

Hello @Boomer, please contact our support team by choosing "Report an issue" in the Settings menu. They'll be happy to make this right for you!

Hello @BIG JS , I have found your contacts with our support team from the email address you have on file here in the forums. According to what I can see there, your Gold was awarded, but not to the account you initially contacted support from. Please log in to your alternate account and you...

Hello @Loco! Sahara's talents apply only to the Squads that are operating underneath her. Thanks for your question and feel free to contact support (narcos@ftxgames.com), or us here if ever you have more! :)

Hello everyone! It has come to our attention that some Narcos: Cartel Wars players are using multiple accounts on the same device. Using multiple accounts on the same device can lead to a number of issues: Progress saves can be overwritten. These are unrestorable on the part of the player...

My apologies @Facescary, I read this thread before your private message. I have responded to you there, but in summary, I have located your request and connected with our support team personally. You should hear from them soon.

Hello @Facescary, please contact our support team by choosing "Report an issue" in the Settings menu. They have all the tools necessary to assist you. Please be prepared to provide information related to your account, including potentially purchase receipts.

Hello @nobody, my sincere apologies. I found your contact to our support team and am working with them directly to fix this. Your patience is greatly appreciated.

Hey @Slik, thank you very much for taking the time to mention this. I'll make sure it's surfaced with our team.

Hello @Naptownmark and thank you for your suggestion. I'll be passing it on to our team for their consideration.

Hello @Jalin rabei , we have been closing all threads related to this issue in an attempt to cut down on duplicate threads. Please see THIS thread to see how you may gain access to subscriptions.

Hello @Boom2 , thank you for reaching out to our support team. They are working on your request and will reply as soon as possible. Please refrain from sending multiple requests for the same issue, as that makes it more difficult for our support team to assist you in a timely manner.

Hello @Boom2 , I've relocated your thread as it was in the Breaking Bad: Criminal Elements subforum, rather than Narcos: Cartel Wars. If you have logged into a new device, please ensure you've connected your account either to Apple Game Center, Facebook, or Google Play, whichever you had...

Hello Maydead. I've found your contacts to our support team and can see that they are working on your request. They will respond as soon as they have an update.

Hello there. Please go into the Settings menu and connect your account to Facebook (on your current/old device). Then do the same on your new device to restore your progress. If you have any trouble, please feel free to contact our support team at narcos@ftxgames.com.

Hello @Klassenmuphy. We do not recommend players to use multiple accounts on a single device, as it is possible for progress overwrites to occur. However, it is possible (at the player's own risk), so long as the Narcos accounts are tied to different Facebook accounts. To save your progress to...

Hello @Reg, please contact our support team by choosing "Report an issue" in the Settings menu and give them a description of what you experienced. They are looking into why this might have happened and your game logs would really help. Thank you!