This is a great suggestion @His lordship. I will pass it along to our development team, @Vinnie Di Maggio, yours too. Thanks for the feedback.

The 10 Sicario thing really was a bug and we removed that but based on the feedback from players we have issued the new defensive Sicario slot for the new Finca level. The Warden Tower, on the other hand, is not a mistake and will remain in the game. As always we are looking to improve and...

I don't really understand the poll here. The first two posts seem to be against the new Warden Tower, yet voted 'yes', and then all of the 'no' are people that haven't weighed in on this thread save for two posters. Both of these posts are spot on. There is high-level defense needed and the...

This recent update has been a focus on defensive capabilities. The Rhino is a support unit, not offensive nearly as much as the torchers. The new building, the warden tower, helps the defense of bases by clearing stuns and effects from flashbang. And with the new level of your Finca, there is an...

Screens are great to have and will allow support to complete your claim faster. Send an email to narcos@ftxgames.com. In your email, if you could also include the error code you got when trying to make the in-game ticket this will help us and anyone else that could be getting this error.

@kevinyuwow I will send this to the devs in my weekly report of community requests. Our developers will read over your input and consider it for future updates. Thanks for reaching out.

Support can help you with your claim, narcos@ftxgames.com, if you do have screenshots they will help.

When I looked into the ticket yesterday there was internal discussion being had about the error. As of now, I don't believe support is finished giving help. Hang tight they're working on it.

I just looked into our support tickets and your clan member's ticket is currently being processed.

This has been a controversial topic for quite a while now. But the idea is that your energy and missiles are there to assist you throughout the battle and not specifically for bombing the Finca for quick wins. As of this moment, it is not considered a bug, but I have been in contact with...

I checked with my sources and was told that in fact you CAN use the Protection Shield in conjunction with a Bounty Hunt and it will not break. Additionally, a Protection Shield may be used while in the participation of a Cartel War too.

Good Morning Neon, There is nothing in the forum rules stating that you cannot post your own strategies here on the forums. In fact, I encourage it! I use forums in my personal life to find answers or strats within the games that I play and have even used these forums for when I play Narcos...

Nice job on winning 3rd place. The best way for us to help would be you opening a ticket from within the game, and submitting your claim to our support team. Alternatively, you can email a detailed description to our support team via narcos@ftxgames.com, but the in-game ticket would be your best...

Good Morning Vinnie, Please pardon the two-day response time, I was traveling yesterday. I have however talked to support, and they are looking into the issue, as soon as I receive a response I will fill you in too. If I am not mistaken you are currently in a war, could you tell me the overall...

Good Morning Jim, I must say I read your post yesterday, and you did the correct steps. Emailing support is the best option here. I cannot say that I have been able to recreate the issue on my end as my sign in button works. With that said I will use my channels and talk to support too...

Thanks for reporting this @indy wijnia I will look into this for you. However, I do suggest emailing our support team narcos@ftxgames.com. Be sure to give them as much detail as you can.

This seemed to only affect one cartel. The Bounty Hunt pool of attackable bases was smaller than it should have been. A solution is live that has widened the attack pool. I suggest before re-rolling anymore, that your cartel attacks the existing bases, and as those lower point bases clear out...

I reached out to our support staff, and yes, your ticket has been received and is being processed.

Our development team has been working on optimizing the matches made in Bounty Hunts. A recent change has made the opponent pool a little tight for our highest tier players. We will be making some additional changes to improve this. The changes should be live sometime tomorrow.

@Yeyo ántrax I need you to open a ticket from inside the game. The in-game ticket will send logs to our support team. These will assist them in getting to the bottom of your problem. Again this must be done from inside the game as I am unable to pull any in-game information from the forums. If...