Error after building El Padrino Statue

[El Padrino]

A few seconds after building the El Padrino statue, the game crashes. Restart and the statue is not on your base, need to claim and build again and game just crashes again!

@Ben - FTX Games @Chase - FTX Games @April - FTX Games

 

[April - FTX Games]

@El Padrino, I have passed this error on to the development team, we will get to the bottom of this as soon as possible.

If you can, please take a video of this crash happening, as that would be incredibly useful.

 

[April - FTX Games]

@El Padrino After checking with the team they have asked me to additionally request you send them a support ticket from within the game after you are able to reproduce the crash. This will give them your game logs and allow them to better spot the error.

Thank you so much for your help. And I hope we're able to solve this soon.

x April

 

[El Padrino]

@El Padrino After checking with the team they have asked me to additionally request you send them a support ticket from within the game after you are able to reproduce the crash. This will give them your game logs and allow them to better spot the error.

Thank you so much for your help. And I hope we're able to solve this soon.

x April

I have sent an support ticket from the error notification.

 

[April - FTX Games]

I have sent an support ticket from the error notification.

Thank you very much El Padrino!

 

[ACK Kappa]

April can wew please have an Update if this has now been resolved.......

 

[Willow]

I. Have done same... Error 10004.... Wasted gold to speed a builder up to build statue.. Now that was a waste of gold I will never see again either... Dare not ask for that back.. Sick of being stuck in cyber space for a response.. But FTX are happy to take our money

 

[April - FTX Games]

@Willow Please send us a support ticket from within the game after you receive the error. That will give us your game logs and better allow us to find the source.

@ACK Kappa My apologies, no updates as of yet, but the team is hard at work finding the issue and resolving it.