Fyber again

[YKa]

Hi April.
Why did you close the thread " Fyber is scam" ?
I have the same issue -completed wall offer, did not get gold. Contacted to Fyber support (send screens), got answer that "unfortunately, our partner was not able to verify you data". Try to object to them and now .... I have no any offers on wall anymore. Probably, my wall offers blocked.

 

[April - FTX Games]

Hello @YKa, I closed that thread for further responses because it was becoming repetitive.

Since you have already contacted Fyber, please connect with our support team, they will gladly speak to Fyber on your behalf in order to get a second opinion. You can contact our team either by choosing "Report an issue" in the Settings menu or via email at narcos@ftxgames.com.

The support team will be happy to help you!

 

[YKa]

The support team will be happy to help you!

I have contacted to support team and explained, that have no offer at all, my Fyber's account banned.
There is an answer : "As offer are provided by the advertiser, we are not able to influence this."

 

[April - FTX Games]

Hello @YKa, could you please send me a private message with your email address that you used to contact support so that I may look into this personally for you? Thank you!

 

[YKa]

Thank you.
But... I try to send you PM with email and got message :
Oops! We ran into some problems.
Your content can not be submitted. This is likely because your content is spam-like or contains inappropriate elements. Please change your content or try again later. If you still have problems, please contact an administrator.

 

[YKa]

April - FTX Games,
I can not start conversation with you, see error message in post above.

 

[April - FTX Games]

Hello @YKa, my sincere apologies. Please leave out the end of your email address when sending the message. Ie: info instead of info@ftxgames.com.

 

[YKa]

Thanks, sent PM.

 

[YKa]

..

Thank you very march for checking issue and trying to help.
So, now is absolutely clear, that my Fyber's account banned after complaining about not getting offer.

 

[April - FTX Games]

Hello @YKa, you're very welcome. I'm sorry that I could not do more.

Did Fyber's customer support state that they banned your account after contacting them about a missing offer? I have not heard of anyone's account being banned for such a reason

 

[YKa]

Fyber's customer support ignores my emails.

 

[April - FTX Games]

I'm sorry to hear that @YKa, I'm sure they are a little behind right now with all the insanity going on in the world. If they do not respond, I would highly recommend contacting them again. My apologies again that we cannot assist you any further in this issue.