Payout

[Richard888]

Hello, the situation is next. I was playing a 24h tournament, I was sure I'd get a winning, I was in 5000-5700 of 6100 place. BUT instead I got nothing, no stats, no payout

 

[Richard888]

I started regretting I'd donated you FTXgames

 

[BenOG]

Hello Ricard, this is something our support team will be able to look up and easily find for you. Could you please be so kind as to send a ticket from inside the game? They will need your identification numbers to be able to look up your account. This can be done from within the game by clicking the Gear in the top right corner, then clicking "Get Help" and finally "Contact Us".

Thank you for playing!

 

[Richard888]

Hello Ricard, this is something our support team will be able to look up and easily find for you. Could you please be so kind as to send a ticket from inside the game? They will need your identification numbers to be able to look up your account. This can be done from within the game by clicking the Gear in the top right corner, then clicking "Get Help" and finally "Contact Us".

Thank you for playing!

Just sent on email

 

[April - FTX Games]

Thank you @Richard888 !

 

[Richard888]

Thank you @Richard888 !

Well??? I don't see your answer

 

[April - FTX Games]

Hello @Richard888, please check your email inbox (and spam folder). I can see that our team has responded to your support request.

 

[Richard888]

Hello @Richard888, please check your email inbox (and spam folder). I can see that our team has responded to your support request.

Thanks for respond.

 

[April - FTX Games]

Hi @Richard888, you're very welcome. Please feel free to let us know if you need help with anything else! Stay safe and healthy.