Hi @Facethief1943! Whenever you see a glitch in-game, please immediately (or as soon as possible) choose "Report an issue" in the Settings menu. This will send the support team your game logs, which are very valuable in finding solutions to errors. Thank you very much!

As for the differe My apologies, but this should not be the case. Please ask your friends to contact again, our team can (and will) give them the ability to purchase a subscription if they'd like to (or restore one they've previously purchased and lost). They are welcome to offer my name as the...

Hello @El bushido. If you have deleted your Google Play account, then unfortunately your Narcos: Cartel Wars save was deleted with it. Progress is either tied to a Facebook account or Google Play account (for Android users, Apple's Game Center for iOS). If either of these are deleted before...

There should be no players who had VIP available and then lost the option being barred from the choice. If this is the case, please have them email support again. They are also always welcome to share with me their email address in a private message here (use the format [at] [dot] to avoid being...

Hello @El bushido, I have taken a look at your contacts to our support and can see that they responded to you yesterday. Your account is still connected to Google Play. Simply reconnect to your Google Play account and your progress should be restored.

I apologize if it seemed like I was overlooking you. But you were giving general feedback rather than asking a specific question. I appreciate you letting us know that you don't like the rental nature of VIP Sicarios and I will share that feedback with our team. Same to you @Narcobuster, thank...

@Narcobuster, we are going to be changing the description between these two Tiers to better explain the difference.

Hello @El bushido. Thank you for bringing this to my attention. I've connected with our support team and they will be getting back to you as soon as possible. Your patience is greatly appreciated.

Hello @Jamie 23 Coots. You definitely should not have to pay twice. Please contact our support team by email at narcos@ftxgames.com and include any relevant screenshots, as well as your subscription purchase receipt. They'll be happy to assist you.

Great questions both, @Narcobuster . Unfortunately, I do not have an estimate for testing's end. Any feedback you'd like to share related to subscriptions can be sent to narcos@ftxgames.com. Our support team is always glad to hear our player's thoughts. That is the most direct route, but you can...

@vecihi , you sent me a private message on the same day that you post this thread, so I answered your question there. The message was sent on Monday, May 11. Please refer to that private message for the answer to your question.

Hello @Assaad , subscriptions are still being tested and are not available to everyone. Please see this thread HERE to be kept up to date on their status. We are offering players to help join us in testing if you are interested. The steps on how to join are included in the thread linked previously.

Hello everyone. I have updated the first post in this thread to explain to everyone the most current state of subscriptions. Here is a summation: The testing of subscriptions is still ongoing, but we would like to offer the option to join us in testing. If you are interested in purchasing a...

Hello @HornedHalfling48. This was a problem that was isolated to iOS players and was fixed. If you know someone who is still having trouble, please ask them to send us a report by choosing "Report an issue" in the Settings menu. This will send valuable game logs to our support team and better...

Hello @MrDR4$$$ , thank you very much for commenting again and letting me know what was going on. I've checked in with our support team and you should have a reply from them now, or soon.

Hello @Claude, we on the community team do not have the tools needed to restore lost progress on accounts. Our support team has been viewing and responding to all of your tickets, so please continue to work with them to solve your request.

Hello @Claude and thank you for providing your email address. Our spam filter tends to catch email addresses, so the best way to list them is as test[@]Gmail or something similar. My apologies for that. I have found your contacts with our support team and can see that they are doing their best...

Hello @Claude, simply tap my name to the left and choose "Start Conversation."

Hello Simone and thank you for your response. I have replied to your private message. To everyone in this thread, thank you for reporting your issue. I am in touch with the support team to see what we can do to assist you. Your patience in the meantime is greatly appreciated.

Hello all, please use "Report an issue" in the Settings menu immediately after you notice this occur, even if you have to close the game and reopen. Our support team has had a larger amount of requests than normal, but they are working hard to respond to everyone as soon as possible. If you...