Hi @Richard888, you're very welcome. Please feel free to let us know if you need help with anything else! Stay safe and healthy.

Hello @Richard888, please check your email inbox (and spam folder). I can see that our team has responded to your support request.

Hello everyone. This is a repeat of another thread, but I will give the same response here as I did there (considering there are more users here). The update is live for everyone (Android and iOS). However, the subscription feature has been rolled out on a staggered basis. As we saw on...

Hello @dgé. iOS players should all have the new update. However, subscriptions have been rolled out in a staggered format in order to make sure all bugs are squashed before the feature goes live to all players. As we saw last Friday and over the weekend, there were a number of issues from the...

Hello @Naptownmark, I am sorry for the errors you experienced. I am in talks with the team regarding compensation for the errors during many players' free trial period.

Hello everyone. I am very sorry for the delay. iOS users should find that they have the update now, and the bugs from last Friday/the weekend should be hotfixed. If you are still experiencing issues, please connect with our support team by choosing "Report an issue" in the Settings menu, or via...

Thank you @Richard888 !

Hello everyone, I'm sorry for the late response. The team has sorted out the issue with the iOS update, so you should be able to attack all bases with no trouble. If you find you are still having issues, please choose "Report an issue" in the Settings menu to connect with our support team. They...

As a reminder, we do not recommend players using multiple accounts on the same device, as that can lead to errors. Regarding the availability of VIP, our development team has initiated a staggered rollout so that they can test subscriptions and ensure they are working correctly. As you saw with...

Hey @NWF, as I've stated above, there's nothing to fear from a player reporting unless the rules have been broken. If you find this player commenting in chat, please tap their message and choose "Report" with an explanation of what you've shared above.

Hello @YKa, the support staff does take every reported Fyber offer to them for a second look. While we cannot influence Fyber's decisions, we can do our due diligence for our players.

Hi @Ronnie Rodriguez, my apologies for the delay. Our team is working to put out the iOS update as soon as possible.

Hey @Naptownmark, I'm glad to hear it was sorted for you! Our support team has been getting higher numbers of requests lately so response times might be a little longer, but they do their best to get back ASAP! Also, you are welcome. I'm always glad to help where I can.

Hello @Beeftaco, my sincere apologies for this. You should see purchases appear in your account within 24 hours, if you do not, absolutely contact us via email at narcos@ftxgames.com and we'll be happy to make it right. As for the VIP trial, please connect with our support team through the same...

Our development team is working as hard as they can to fix the issues that this update caused. Equally so, they're working on getting the update out for iOS players ASAP. I'm very sorry for all of the problems that were caused for players.

Hello dgé, my sincere apologies. We have added a brand new feature in this build and we need to gather data to make the introduction process smooth. We will be implementing an update as soon as possible.

Hello @Brian Christensen, my sincere apologies. You should see the mismatched versions issue solved. We are working as hard as possible to get all players on the same version and to fix the issues the new update has caused. Your patience in the meantime is greatly appreciated.

Hello @Lowrider9999. If you haven't already, please contact our support team by choosing "Report an issue" in the Settings menu. Our team will happily take your case to our offer wall partner for a second look.

Hello @Naptownmark, please send me a private message with the email you used to contact support and I'll be happy to look into this personally for you.