Hello @Naptownmark, I have moved your thread to the correct subforum since this is a Narcos question rather than Breaking Bad. There are a number of errors related to the subscriptions that our development team is working hard to fix as soon as possible. Once they are all resolved I will be...

Hello dge, and thank you for your feedback. We are gathering player thought on the subscriptions and will be relaying all to the development team for their consideration. (As a side note, I have moved your thread to this subforum as it is a better fit than "Off-topic")

Esko, my apologies, but we do not have an estimated time frame for when the Shield Generator will be returning. Our development team has taken the feedback regarding it to heart and are working to provide it on a more regular basis.

Hello @Bruhman, I'm so sorry to hear you've run into an issue with the game. If you can, please go to the Settings menu and choose "Report an issue" so that our support team can receive your game logs. If you are unable to get to the Settings menu, then contact them via email at...

Hello @H2O, and thank you very much for your suggestions! I've shared them with our team for their consideration.

Hello @Naptownmark, please connect with our support team so that they may look into this for you! Simply choose "Report an issue" in the Settings menu. Give them a detailed account of what you believe you are missing. Also, include any related screenshots you (or other members of your Cartel)...

Hello @Naptownmark and thank you for your suggestion! I've passed it on to our development team for their consideration.

Hello @Eliezer (SWK) and thank you for your feedback. I've passed it on to the development team. (As a side note, just to inform you, my apologies, but Chase is no longer with FTX.)

Hello @Terryjr! Please connect with our support team by tapping the Gear in the upper right corner, "Get Help," and finally "Contact Us." They will be happy to look into the issue for you!

Hello @NWF, yes, records of players reporting are kept as well. In order to further investigate a player that may be reporting unnecessarily, we will need their USER ID, or player name and level. As Ben mentioned above, any and all reports are read personally by our support team, and bans are...

Hello @NWF, we can take a look into report logs, yes. My apologies for misunderstanding your original message. So there are no messages that are negative or bullying within the actual chat that you'd like to report? Just that there is a player reporting messages unreasonably? If you could...

Hello @NWF, and thank you very much for taking the time to share this situation with us. Could you please report a message in chat from this particular person and include your reasoning for why they are causing a problem. If you have any screenshots of their bullying, please send those to our...

Hello @ACK Kappa and @H2O. As I have mentioned above, please choose "Report an issue" in the Settings menu as soon as you can after the error occurs. Your game logs will help our development team to find the source of the issue!

I'm sorry to hear that @YKa, I'm sure they are a little behind right now with all the insanity going on in the world. If they do not respond, I would highly recommend contacting them again. My apologies again that we cannot assist you any further in this issue.

Thank you very much for taking the time to write out all of your thoughts @Snark, I have sent this verbatim to the development team as well (so that nothing gets lost in translation). Please continue to share your ideas for how we may improve the game here in the forums, we take everything into...

Hello @YKa, you're very welcome. I'm sorry that I could not do more. Did Fyber's customer support state that they banned your account after contacting them about a missing offer? I have not heard of anyone's account being banned for such a reason :(

Thank you for your feedback @Snark. The paratroopers are unavailable in events in an effort to balance the difficulty. I have shared your thoughts directly with our development team and they will be taking it into consideration.

Hello @ACK Kappa. As soon as you or anyone else notices this happen, please choose "Report an issue" from the Settings menu as soon as possible afterward (even if you have to close and reopen the game first). This will give our support team your game logs and better help them to find the source...

Hello @YKa, my sincere apologies. Please leave out the end of your email address when sending the message. Ie: info instead of info@ftxgames.com.

Hello @YKa, could you please send me a private message with your email address that you used to contact support so that I may look into this personally for you? Thank you!