Hello @Claude. Could you please send me a private message with the email address you used to contact support so that I may look into this personally for you? Thank you!

Hello @Minchi14. Could you please send me a private message with your email address that you used to contact support? I'd be happy to look into this for you.

Hello @Assaad and thank you for playing Narcos: Cartel Wars! We are releasing VIP on a staggered basis, not everyone has access to it right now. You can reference THIS THREAD for more information on the topic. I will be closing this one for further replies to minimize duplicate threads.

Hello @el mencho, my sincere apologies. Our support team is working as hard as they can to respond to everyone as quickly as possible. We've had an influx of support requests due to the bugs 'cause by our last release. If you send me a private message with your email address that you used to...

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Hello @El patron makis, I am assuming this was meant to be shared in the Narcos: Cartel Wars forum. Please let me know if my assumption is incorrect, and I will relocate the thread again. Whenever you experience a lag, please choose "Report an issue" in the Settings menu (even if you needed to...

Hey @ShakeyDclown, a very good question! When you go into a machine that is marked with "Factions" there will be a pop-up on the left side of the screen letting you know how much to bet to be guaranteed packs of certain rarities. Increasing or lowering your bet above or below the required...

Hello @MrDR4$$$, I'm glad to hear you were finally credited! My apologies for the length of time it took for that to happen. Our support team will be glad to help you with your other outstanding offer. Please just keep in mind that response times are a little longer due to an influx of support...

Hello @Madill. We are aware of a number of problems with VIP/subscriptions as we shared in our forum post HERE. Please contact our support team by choosing "Report an issue" in the Settings menu. They will be happy to assist you. I will be closing this thread for further replies, as we are...

Hello ronnie. Focus is available to everyone no matter their level. This is the ability to tap your Squads in the bottom left (during battle) and direct them to where you'd like them to go. You can send them to specific spots, or give them a target to attack. As you upgrade Focus in the...

Hello MrDR. If you've spoken to Fyber but not our support team, please get in touch with them. They'll be happy to bring your offer to Fyber for a second look. They can be contacted via email at narcos@ftxgames.com. Please be prepared to share with them the same proof you provided to Fyber.

As I have mentioned in private messages ACK, we do not tolerate abusive, overly aggressive, or threatening posts in our forums. This is in direct accordance with our rules (which can be viewed here). Thank you for following them and keeping things civil.

@Esko-Professeur , thank you for connecting with our support team. My apologies that you haven't been able to access your subscription, but our team will get back to you as quickly as they can. As I'm sure you can imagine, we've had a higher number of support requests recently and support is...

Hello Narcobuster. Unfortunately, I do not have an estimated player wide release window at the moment. We will be officially announcing subscriptions and all their benefits when they are available to everyone. Keep an eye on the "News" section in-game to be kept up to date on all things...

Please choose "Report an issue" in the Settings menu to connect with our support team. They will be happy to assist you.

Hello @Naptownmark, we run Talent Sales frequently, so there will be another before long. Please choose "Report an issue" in the Settings menu as soon as you see an error so that our support team can look into it.

Hello @Ronnie Rodriguez. Please choose "Report an issue" in the Settings menu to speak with our support team. They will be happy to help you. You may also view our stickied thread for more information regarding the state of subscriptions. I will be closing this thread for further responses.

Hello @Narca. Please choose "Report an issue" in the Settings menu to speak with our support team. They will be happy to assist you. You may also see our stickied thread for more information about the status of subscriptions. I will be closing this thread for further responses.

EDIT 10/15/20: VIP Subscriptions are now available to everyone for purchase! See THIS thread for more information. EDIT 05/14/20: We have another update on the status of subscriptions: We greatly appreciate the amount of feedback we've received from you all regarding the testing of...