Hi @Tampico Sunrise - Shark , I sincerely apologize you experienced this issue. It should be fixed now!

Hi @Ddalt , I am very sorry you've experienced this issue. It is known and our team is working hard to find a fix for it!

Hey there, and thank you for sharing this here. It looks like our Support team is requesting more information from you so they can look into this further. Please reply to the last email you received from them.

Hi @Keyan! I'm so sorry you're experiencing issues with the game. Can you please contact our Support team from within the game so they can help you? Simply tap the Gear in the upper right corner, choose "Get Help," and finally "Contact Us." Thank you!

Thank you too @crow357 !

Hello @Henmet66 , I'm very sorry to hear this! Please contact our Support team from within the game and they'll be happy to assist you! Just tap the Gear in the upper right corner, choose "Get Help," and finally "Contact Us." Thank you!

Hello everyone! Our team has released an update in the hopes of fixing this issue. Please update your game. If you find you are still having issues, either choose "Report an issue" in the Settings menu or email us directly at narcos@ftxgames.com. Thank you so much! @Franci Randazzo @A{E}k @Börü...

Hi @crow357 , thank you very much for bringing this to my attention. I've made sure to share it with the devs, but if you could, can you please open a Support request from within the game? This will send our team crucial game logs that may be able to help them find the source of the issue.

Hi @cellscRibe and @TheMuppeteer! Please make sure you are updated to 1.0.10 and Tilly will appear in your Crew! :)

@YKa / @Börü Our development team is working to fix the Android issue as quickly as possible. I was offering to look into the lack of responses from our Support team, as it sounds like they have not updated you in some time. If this is the case, I'd like to ensure we improve.

Hello @Börü and @YKa. If you have already sent requests in to our Support team, please direct message me with your ticket number or your email address that you used to contact Support. I'll be happy to look into this personally for you.

You're welcome!

Hello everyone! I've been informed by the dev team that this issue should be resolved!

Thank you for sending in a Support request with a video @NWF! If you haven't send an in-game Support request yet @MR. Gilmore, please do so. I've also informed the team directly that this is an issue. They are working to find a fix as quickly as possible!

Hello @Coba22 ! HERE is a quick screenshot how-to for finding "Report an issue" in the Settings menu. You just tap the side menu on the right, choose the Gear icon in the bottom right, and "Report an issue." You're always welcome to email our team directly as well at narcos@ftxgames.com. If you...

Hello @aleksandaram , this is the first time I've seen something like this happen, I'm very sorry you've experienced it. Thank you for submitting a Support ticket. Hopefully our team is able to find a reason for this in your game logs.

Hi @kevcalif , could you please submit a Support request from within the game by tapping the Gear in the upper right corner, choosing "Get Help," and finally "Contact Us"? If you can provide a video of this happening to the Support team along with your description, that would be especially...

We appreciate your feedback and have passed it on to the development team for their consideration. Here, also, are a few ways to get more credits (outside of purchasing): - Inside the store, a daily gift can be found. - Once you have some Fuel, Supply Runs will provide you with a chance at a...

Hi @ayandada, I do not have access to Fyber's tools. If you have not received any answers from Fyber, please choose "Report an issue" in the Settings menu in-game and describe what is going on to the Narcos: Cartel Wars Support team. They will be happy to help you.

Hello @test59 , if your friend believes they have been banned unfairly, they should email our Support team so they can take a look. The email is narcos@ftxgames.com. Thank you.