Search results
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Didn't receive fyber reward coins
Hello @ayandada , if the Support ticket you generated was with Fyber, you're welcome to create one with the Narcos: Cartel Wars support team as well. This of course is done by choosing "Report an issue" in the Settings menu. If you have created a Support request with our team, could you please...- April - FTX Games
- Post #2
- Forum: Bugs & Problems
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Inactive capo
Hello @El Guapo ! Inactive Capos can be removed after 90 days of inactivity. Please contact our Support team from within the game by choosing "Report an issue" in the Settings menu. Give them a detailed explanation of what's going on and any screenshots that may help them. They'll be happy to...- April - FTX Games
- Post #2
- Forum: General
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Hi Tvanvlack. Here are a few ways to get more credits: daily gift in the Store, Supply Runs...
Hi Tvanvlack. Here are a few ways to get more credits: daily gift in the Store, Supply Runs, Notification Bonuses when clicked will award credits, and we've added the ability to sign up via email to get some extra credits. You can also follow us on Facebook or Twitter for even more credit giveaways!- April - FTX Games
- Profile post comment
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Stuck on unbeatable pvp opponent
Oh no!! I'm so sorry. You can also email our Support team directly at startreklegends@tiltingpoint.com. Contacts from within the game are preferred where possible because they include valuable game logs that help our dev team investigate.- April - FTX Games
- Post #4
- Forum: Bugs & Problems
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Stuck on unbeatable pvp opponent
Hi @STEFEGG ! I'm so sorry you've been stuck with the same opponent. If you haven't already, please send our Support team a request from within the game. This can be done by using the Support button either on the Home Screen or through the Bridge > avatar in the upper left > Options > Support...- April - FTX Games
- Post #2
- Forum: Bugs & Problems
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Beyond 99
Hi @greenmymac ! I'm happy to say that we have plans to add more characters and story missions in the future! We hope you look forward to it :) Also, if you have not joined already, please check out our Discord server. It's much more active than the forums here :)- April - FTX Games
- Post #2
- Forum: General
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bad service
Hello @Marjan , I can see that our Support team has responded to your request a number of times. We cannot change Cartel names, as they have stated.- April - FTX Games
- Post #2
- Forum: General
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Movie night no longer available
Hi @NWF, if any screenshots are requested by our Support team, it would be to show what Movie Night looks like, or what the Compound looks like if Movie Night is not there. Please choose "Report an issue" in the Settings menu so our team can look at your game logs and see what's happening. If...- April - FTX Games
- Post #7
- Forum: Bugs & Problems
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Replay not giving gear up items
Hi @gilroykilroy ! I've relocated this to our "General" subforum since it's not a bug, but rather a suggestion. I've passed it to the developers for them to consider! Also, if you haven't already, I'd love to see your in our Discord Server if you so choose to join :) The community is much more...- April - FTX Games
- Post #3
- Forum: General
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Player still indicates upgradeable gear even when maxed out
Hey there! Thank you very much for reporting this. It's in our list of things to investigate.- April - FTX Games
- Post #2
- Forum: Bugs & Problems
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Movie night no longer available
Hey @NWF , I'm so sorry you've encountered a number of different bugs. I would recommend making sure your account is connected to Facebook in the Settings menu, and then uninstalling and reinstalling the game. If you've done that and still see the same issues, then definitely choose "Report an...- April - FTX Games
- Post #4
- Forum: Bugs & Problems
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Active alliances?
Hey @ObsiDianBlue ! We have a pretty active channel in our Discord server for players looking for Alliances to join :)- April - FTX Games
- Post #2
- Forum: General
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Battles not counting, teams Showing in use, myriad problems tonight
Hi KT! If you have not yet, please send in a Support request for the issues you've illustrated above. Your game logs are crucial for our dev team to search for the source of the issue. We do have a patch coming out early next week that will resolve a few major issues, so please look forward to it!- April - FTX Games
- Post #2
- Forum: Bugs & Problems
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Data always inflits 1 damage
Hey @VKNINJA ! I've been told that some issues revolving around Tech Damage will hopefully be fixed in our next patch. So when it releases, please upgrade to the most recent version!- April - FTX Games
- Post #4
- Forum: Bugs & Problems
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Narcos ios download UpDatE
Hi there! I'm very sorry you've encountered this error. Could you please send an email to our support team at narcos@ftxgames.com? Please include the screenshot you have of the error message. They will be happy to assist you!- April - FTX Games
- Post #2
- Forum: General
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Lost 4 levels of progress
Hi @Ncctardis , as Kenweir said above, unfortunately, we cannot restore overwritten progress. But if you're seeing your progress reset, we want to look into it and prevent it from happening again! Please send a Support request within the game if you haven't already. Thank you!- April - FTX Games
- Post #3
- Forum: Bugs & Problems
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Data always inflits 1 damage
Hi @VKNINJA ! We have heard some other reports of this from players. If you haven't already, please send a Support request from within the game. This will send our dev team your game logs and help them to find the source of the issue. If you have any screenshots or videos of this happening...- April - FTX Games
- Post #2
- Forum: Bugs & Problems
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Joining alliances
Hey there! We find that searching for the tag number of the Alliance you're looking for is the best way to find it :)- April - FTX Games
- Post #2
- Forum: General
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Me quitaron mi estatua de paz
For issues that require changes in-game, I am unable to help as I am simply on the Community team. I do not have access to the tools required to change game states, look at game logs, or add items to accounts.- April - FTX Games
- Post #4
- Forum: Bugs & Problems
