@Fireman, @hof is spreading misinformation. The game will not be ending in November. With any game-related bugs, our support team is the best equipped to help you through the issue. They can be reached at narcos@ftxgames.com.

@Cons07134 Could you please be so kind as to send me a ticket from inside the game? I will need your identification numbers to be able to look up your account. This can be done from within the game by clicking the Gear in the top right corner, then clicking "Get Help" and finally "Contact Us"...

I am glad you got to try our games at SDCC! We had a few people on rotation for the games so no worries there. We're happy you are enjoying our game. I will pass on your feedback to our developing team regarding one-time payments, or an ad-based coin subscription. Thank you for your input!

Hello @Cons07134, Relating to your funds this is a Google Play issue. yesterday they had an outage which dropped the ability to purchase in many apps including ours. However, I looked on Google Play and found this support tip https://support.google.com/store/answer/6160259?hl=en If you are an...

Hello @Cons07134, I did a little digging and I can see from your logs that all of your winnings from every tournament that you have participated in have been claimed correctly. A few weeks ago there was an issue that slowed down the payout of tournament winnings, but as support mentioned this...

Hello @ze roberto, yes you're right we have had time. Time in which we have been able to see how the shield generator would influence gameplay. Thank you for your feedback.

This issue has been fixed! Please update your game.

Please be aware that we have specific forum rules to abide by. If you cannot follow these simple forum rules you are warned, and eventually banned. Know that we read everything and take note of rule infractions. Should you need to brush up on the rules set forth they can be seen here. I welcome...

The email address for our support team is narcos@ftxgames.com

As I see you are having this discussion with @April - FTX Games in another thread, I would ask that you keep this tread on topic. Additionally, as we have stated before our Offerwall is a partnership with another company, IronSource, and each request is a discussion between our support and...

@Cheyo Since you are still experiencing issues, I'll have to ask you to submit a customer service report. The more detail you can give the quicker we'll be able to find a solution. Preferably if you could use the in-game submission this will help the most as it will send your logs to the support...

We did have an issue arise overnight. But I am told that our development team has already pushed a fix for it. Can you confirm that you are no longer afflicted by this issue?

@Dragonlady I believe what you are referring too is the Timed Quest, with easy, medium, and hard. I can pass your suggestion on to our dev team. As for the Survivor reel, I like your suggestion on the wording. I too will bring this to the team for review. Thank you for your input!

Tampico, solid clarification, and H2O good suggestion I will bring that up at our next product call.

La Slice, could you DM me which email you have linked to your game? I have searched our support channels with the email that you signed up to the forum with and only found the one from January that April mentioned.

Hello, @katerva, thank you for your feedback regarding our support's response time. I will send them a request to take a look at your request. Have a great day!

Hello, @Margaret thank you for joining our forum! Whether you are playing The Walking Dead: Casino Slots or Criminal Minds: The Mobile Game we're happy you're here!

Hello, @Mine1276 the emailed bonuses have a 24-hour timer, as they award a larger sum of credits. Now if you find that you are clicking the email the moment they come in and you are getting an error please take a screenshot and send it to twdslots@ftxgames.com our support agents will be able to...

Hello, @Mr andrews br! I am sorry to hear you're experiencing issues with the game. Please contact us at narcos@ftxgames.com. We would be happy to assist you! Have a great weekend!

@Outofcontrol Please feel free to contact our support at narcos@ftxgames.com for Offerwall assistance. As you can see above I did mention that Apple's ToS had changed and that the Offerwall system was no longer in-line with it. We are working with IronSource (Offerwall operator) to be more...