SOLVED: Update 1.38.7 crashes on older iPhone

[Tampico Sunrise - Shark]

Hello, on my iPhone 6s after getting this update the app immediately crashes on the first screen.

 

[April - FTX Games]

Hello @Tampico Sunrise - Shark , I'm so sorry to hear that. Please send our support team a ticket from within the game (if you can, I realize it sounds like you might not be able to), by choosing "Report an issue" in the Settings menu. If you cannot do so, please email them at narcos@ftxgames.com. If you can provide a video of what is happening, that would also be incredibly useful.

 

[Tampico Sunrise - Shark]

Okay thank you, April. I emailed support.

 

[April - FTX Games]

Thank you so much! Our team is working hard to fix this issue!

 

[Lukal_]

Hi , I have same problem update the app and can’t start game

 

[Tampico Sunrise - Shark]

Thank you so much! Our team is working hard to fix this issue!

Thanks April, Is it a known issue and I can stop trying to troubleshoot on my end?

 

[BenOG]

@Tampico Sunrise - Shark Yes, the issue is known, the dev team has been able to reproduce this issue and are working to resolve it.

 

[Son of Sancho]

Ben & April:
Please do what you must to fix both Shark & Sharcos accts within Tampico Sunrise. Shark & myself have played for over 4 years together and it's not the same without either of us.

Thanks,
Sancho

 

[Tampico Sunrise - Shark]

@April - FTX Games @Ben - FTX Games
Hey guys, thanks for all your attention to the forums. You guys are awesome. How long do they expect a solution to take and what is the problem/distinction on my end? Old phone? If I get a newer phone or 2 will it be solved? (I don’t wanna) but I have 2 accounts that are important to me and possibly more importantly.. to my cartel team members. Do I need to wait for the next game update? Could this be related to my subscription on only one account while both accounts are tied to the same payment method? (A fraud red flag to Apple) Help please, I’m legitasaurus rex over here.

 

[Lukal_]

@April - FTX Games @Ben - FTX Games
Hey guys, thanks for all your attention to the forums. You guys are awesome. How long do they expect a solution to take and what is the problem/distinction on my end? Old phone? If I get a newer phone or 2 will it be solved? (I don’t wanna) but I have 2 accounts that are important to me and possibly more importantly.. to my cartel team members. Do I need to wait for the next game update? Could this be related to my subscription on only one account while both accounts are tied to the same payment method? (A fraud red flag to Apple) Help please, I’m legitasaurus rex over here.

 

[Lukal_]

I spend over 30 pounds monthly and still can’t play . Anyone know when thise problem will be fixed please ??

 

[April - FTX Games]

Hello all, unfortunately, we do not have an estimation of when this will be fixed. Please trust me when I say that we are also upset when players are unable to enjoy the game. Our team is working hard to get this resolved ASAP!

 

[Tampico Sunrise - Shark]

New info:
My iOS on the broken accounts is 12.x
On an old phone with iOS 11, a family member’s account is working, pre-update.

So it’s either a problem with iOS 12, or more likely it’s a problem related to fraud prevention due to the update’s subscription rollout. I tried to subscribe on my other account once it was offered last week. It didn’t work, because I was already subscribed on a different account and both accounts are linked to the same Apple account. Different “Game Center” accounts. This broke something, possibly outside of your view.

 

[Tampico Sunrise - Shark]

@Lukal_ what do you think? Do you have 2 accounts, or recently tried subscribing and it failed? What’s your phone’s operating system?

 

[April - FTX Games]

Hey @Tampico Sunrise - Shark, please make sure you're sending any additional information you gather to our support team. It will help them in finding a solution!

 

[Tampico Sunrise - Shark]

Game update 1.38.8 saves the day. Sharks have been saved to terrorize everyone’s local beaches again.

 

[Lukal_]

@Lukal_ what do you think? Do you have 2 accounts, or recently tried subscribing and it failed? What’s your phone’s operating system?

Hi bro , I've deleted game today and download again with wirless network and start playing now .

 

[Lukal_]

Iphone 6s plus
iOS 14.1

 

[April - FTX Games]

@Lukal_ It sounds like you're able to play the game now?

 

[Lukal_]

@Lukal_ It sounds like you're able to play the game now?

Yeah